Privacy Policy

1. Introduction

NextGen Pool Co (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you interact with our website or use our services.

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2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Property address

• Details about your pool or fencing

• Photos you provide of your property

• Payment details (where applicable)

• Any other information you voluntarily provide to us

We may also collect website usage information through cookies and analytics tools.

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3. How We Collect Your Information

We collect personal information when you:

• Submit an enquiry through our website

• Book a pool inspection

• Request a quote

• Call, email or message us

• Subscribe to updates

• Engage us for pool compliance or rectification services

We may also collect information automatically via cookies when you browse our website.

4. Why We Collect Your Information

We collect and use your information to:

• Provide pool safety inspections and compliance services

• Prepare quotes and recommendations

• Arrange inspections, repairs or installations

• Issue compliance certificates

• Respond to enquiries

• Improve our services and website

• Send important service updates

We do not sell your personal information.

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5. Disclosure of Information

We may share your information with:

• Our team members and contractors

• Subcontractors engaged to complete rectification works

• Regulatory bodies where required by law

• Service providers who assist with our business operations (e.g., accounting software, booking platforms)

We only share information necessary to perform our services.

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6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

• Secure digital systems

• Password-protected devices

• Restricted access to sensitive information

While we take security seriously, no online transmission is 100% secure.

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7. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Understand website traffic

• Improve user experience

• Measure marketing performance

You can disable cookies through your browser settings if you prefer.

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8. Access & Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate.

To do so, please contact us at:
📧 hello@nextgenpoolco.com.au

We will respond within a reasonable timeframe.

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9. Complaints

If you believe we have breached your privacy rights, please contact us in writing.

We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.